FAQs levango
WHERE ARE YOU LOCATED?
Both our design studio and head office are located in London, United Kingdom.
WHEN WILL YOU SHIP MY ORDER?
WHERE DO YOU SHIP FROM?The current processing time is 2-5 days. Your order will be delivered within 7-21 business days. This does not apply to some countries, where delays may arise due to customs formalities. For further information, please contact us.
We ship daily from fulfillment warehouses located around the globe. Depending on where you live and what product you have ordered will correlate with which warehouse you receive your product from in the effort of always ensuring the fastest delivery.
DO YOU DELIVER TO MY COUNTRY?
We ship worldwide.
HOW CAN I PAY FOR MY ORDER?
We accept all major credit cards (Visa, MasterCard, Amex), Apple Pay and PayPal. All payments are processed through a secured checkout process.
HAVE YOU RECEIVED MY RETURN?
It depends on the return time, on our side as soon as we have received your return shipment we’ll make the refund. Know that it can take up to 2 weeks for you to have the refund of your money on your bank account.
I DIDN'T FIND MY ANSWER ABOVE.
If you didn't find the answer to your question above, please email our customer service so we can provide a customized support to your query.