Reliable and secure payments
Our jewellers use in-house plating, rather than outsourcing to places with dubious working conditions.
By cutting out any middlemen, we guarantee fair pricing for all our pieces.
We offset 100% of the carbon emissions related to this product's lifecycle.
We donate % of our proceeds to domestic violence shelters and survivors.
Our jewelry is made of 14K gold plated and 18K gold plated, so they will last you a long time without changing their appearance. Enjoy your shopping!
All our products are made of stainless steel, so waterproof!
All products are free of nickel, lead or cadmium
Both our design studio and head office are located in London, United Kingdom.
WHEN WILL YOU SHIP MY ORDER?
WHERE DO YOU SHIP FROM?The current processing time is 2-5 days. Your order will be delivered within 7-21 business days. This does not apply to some countries, where delays may arise due to customs formalities. For further information, please contact us.
We ship daily from fulfillment warehouses located around the globe. Depending on where you live and what product you have ordered will correlate with which warehouse you receive your product from in the effort of always ensuring the fastest delivery.
We ship worldwide.
We accept all major credit cards (Visa, MasterCard, Amex), Apple Pay and PayPal. All payments are processed through a secured checkout process.
DURING CHECKOUT I GET AN ERROR MESSAGE. WHAT SHOULD I DO?All prices shown on our website include a UK VAT (Value Added Tax), which is 20% of the total price. Fees and taxes from your own country may be applicable once the order reaches the customs.
Please contact the customs office in your country to learn if there are any charges.
It usually means that there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
We process orders placed with referral program codes every 2 weeks. Our teams will contact you by e-mail to make you choose the bracelet of your choice and we will send it to you free of charge.
Lelay Luisa™ warrants that the jewelries will be free from manufacturing defects (in material or workmanship) for a period of 12 months from the date of purchase. We must be notified if the product arrives damaged upon delivery. The warranty does not cover any normal wear and tear, scratches, or lost/stolen items. Jewelries must be used and maintained appropriately. Any abuse or misuse of bracelets will void the warranty.
Of course! By purchasing one of our products, you join the Lelay Luisa™ Family. By posting photos of your Lelay Luisa™ products on Instagram and using our hashtags #LelayLuisa #LelayBabe you have a chance to be reposted on our official account.
It depends on the return time, on our side as soon as we have received your return shipment we’ll make the refund. Know that it can take up to 2 weeks for you to have the refund of your money on your bank account.
If you didn't find the answer to your question above, please email our customer service so we can provide a customized support to your query.
+35.000 satisfied clients around the world
Swooning over these beautiful jewelry pieces from @lelayluisa! This necklace is my new fave! ⭐️🌙
Thank you @lelayluisa for these stunning pieces. The quality and designs are exquisite and my daughters love them. Go and check them out as they are so reasonable in price❤️❤️
I was so excited when I got the message that @lelayluisawanted me to be an ambassador, and I finally got my pieces in the mail!
Beauty comes from the depths of ones soul. We see it, hear it and feel it.✨~ MLucci💫Jewelry by Lelay Luisa Check out the gorgeous pieces at https://lelayluisa.com
Really comfortable to wear! 💖
Ma revendication en tant que femme c’est que ma différence soit prise en compte, que je ne sois pas contrainte de m’adapter au modèle masculin. Simone Veil ✨
I really love the rings . Not sure if I’m brave enough to wear them all together , but I will try . I think it will look better with long nails 🥰🥰
Magnifique POINTT POINT POINT POINT.
I love these pieces from @lelayluisa✨💖
очень довольна, кольца смотрятся хорошо!🥰😘
Loved this layered necklace , very needed!⭐️🌙
медальон нанесен с двух сторон, все очень аккуратно. Спасибо @lelayluisa ❤️
You are magic 💫 Don’t ever apologize for the fire in you.
I Like jewelry
Тут без нареканий , выгляжу теперь модно, сделано качественно❤️
moi qui n ai pas de piercing je trouve ces boucles d oreilles géniales 🥰. Merciiiiiiiii @lelayluisa
Magnifique j’adore le rendu et la qualité est parfaite 😇
Add shine to your every look with the most glittering jewelry from @lelayluisa ✨
Lelay Luisa is honestly perfection 💞 I am so inlove with these pieces!! Thank you @lelayluisa💕💕💕
Soo cuutee Thank you so much @lelayluisa 🥰🥰
Thank you so much. I love my necklace. It is exactly wat I wanted. I loved that I could put two names on each tag since I have four kids. Will def. Be buying from again. It come in a beautiful box and packaged very nice. Shipped and received early then expected.
I love this necklace. I wanted something that I could wear all the time when I’m in casual wear. I wanted something that symbolized my husband and myself. I have his name on one bar and mine on the other with the heart in the middle spelling LOVE. It’s really special. I will definitely order from this business again in the future.
This necklace is absolutely beautiful! I cannot wait to wear it. It exceeded my expectations. Ordering was easy and delivery was smooth and fast.
awesome piece. means a lot to me to have this necklace since it makes me feel closer to my family.❤